According to a new market research report published by sheer analytics and insights, “The Global Customer Self-Service Software Market was valued at $7.9 Billion in 2020. Growing at a high CAGR of more than 14.0% between 2021 and 2031, it is estimated to reach $34.5 Billion by 2031”, as per the latest market research report titled, Global Customer Self-Service Software Market - Industry analysis, size, share, growth, trends and forecast, 2021 – 2031.
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Strong emphasis organizations are now putting to provide quick and instant information as a part of the efforts so as to increase productivity and to operate efficiently and this will further help to accelerate the growth of this market during the forecasted period. Need to develop better relationships with the customers and also to enhance the experience of the customers to retain the existing customers and at the same time to attract the new ones will help to drive the growth of the market during the forecasted period. Increased demand from the customers for proper and efficient services through different touchpoints like the internet, smartphones will help the enterprises to adopt self-service portals.
Geographically, The Global Customer Self-Service Software Market is divided into global regions like North America, Europe, Asia- Pacific, Latin America, Middle East, and Africa.
List of Companies Covered:
- Avaya Inc.
- BMC Software, Inc.
- HappyFox Inc.
- Microsoft Corporation
- Nuance Communications, Inc.
- Oracle Corporation
- Com, Inc.
- SAP SE
- Verint Systems, Inc.
- Zendesk, Inc.
Read full reports: https://www.sheeranalyticsandinsights.com/market-report-research/customer-self-service-software-market-21
The Global Customer Self-Service Software Market Has Been Segmented Into:
Global Customer Self-Service Software Market, By Solution Type
- Web Self-service
- Mobile Self-service
- Intelligent Virtual Assistants
- Social Media & Community Self-service
- Email Management
- IVR & ITR
- Others
Global Customer Self-Service Software Market, By Service Type
- Managed Services
- Professional
Global Customer Self-Service Software Market, By Development Type
- Cloud
- On-premise
Global Customer Self-Service Software Market, By End-Use Type
- BFSI
- Manufacturing
- Retail & E-commerce
- Media & Entertainment
- IT & Telecommunication
- Healthcare
- Government
- Others
Global Customer Self-Service Software Market, By Region Type
- North America
- USA
- Canada
- Mexico
- Rest of North America
- Europe
- UK
- Germany
- France
- Spain
- Italy
- Russia
- Rest of Europe
- Asia Pacific
- India
- China
- Japan
- South Korea
- Rest of Asia Pacific
- Latin America, Middle East & Africa
- Brazil
- South Africa
- UAE
- Rest of LAMEA
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